Atlassian JIRA Integration

This guide was written to integrate Atlassian JIRA v7.1.4 into FOSSA.

This integration adds the ability to closely link JIRA ticketing workflows and statuses to issues found in FOSSA. By linking JIRA to your FOSSA projects, issues can be exported to new tickets in JIRA and then assigned/resolved automatically when tickets are closed.

Add 'fossabot' to JIRA

FOSSA requires an admin account on JIRA to manage the creation and modification of new tickets from issues.

1. Create a new user

   

   

   

   Specify whatever username/password you'd like in the screen above. By default, we keep the combination fossabot/fossa123.

2. Add user as admin

   

   

Add WebHooks to JIRA

FOSSA requires webhooks to sync ticket/issue status with JIRA. This means that when a user closes a ticket in JIRA, the corresponding issue will be resolved in FOSSA.

1. Navigate to Admin > System > Advanced > WebHooks

   

2. Create a new webhook

   

   Enter in your FOSSA IP/Port with the path specified below:

   

   Define events for updating/deleting issues:

   

   Then click the Create on the bottom of the form. The created webhook should look something like:

   

Configure FOSSA with JIRA

1. Fill in JIRA settings under Account Settings > Integrations

   

2. (Optional, on-prem only) Add JIRA configuration defaults

   Defaults are useful if you are creating multiple sub-organizations in FOSSA that all share the same JIRA instance.

   SSH into the box hosting FOSSA and edit FOSSA's configuration file (config.env). Find or add the following lines to the end:

    jira__base_url=http://jira.mycompany-internal.com:8080
    jira__credentials__basic__username=fossabot 
    jira__credentials__basic__password=fossa123
   

   Replace the configuration with your JIRA internal URL (protocol included) as well as the login you created in the first step.

   NOTE: Make sure the configuration contains the specific pattern of underscores included above.

3. (Optional, on-prem only) Configure resolved status

   If you have custom workflow statuses, you may want to specify which status triggers FOSSA to resolve an issue.

   By default, when tickets enter into Done, Resolved or Closed statuses, FOSSA will automatically resolve any corresponding issues. You can customize this behavior with the following line:

    jira__resolved_statuses=Finished
   

4. If you've followed step 3 or 4, restart FOSSA with fossa restart

Linking FOSSA projects to JIRA projects

Now that both services are configured, you may associate projects in FOSSA with projects in JIRA.

Inside of FOSSA under a project's settings, set:

• Issue Tracker Type to JIRA
• JIRA Project Key

You can find the project key by looking:

• At JIRA project URLs: http://jira-url.com/projects/PROJECT_KEY/summary
• Issue keys: PROJECTKEY-173, PROJECTKEY-244
• The right-hand details panel of each project summary page under Key

Troubleshooting

If issues aren't getting exported, please check your logs for common errors:

• "The issue type selected is invalid."

When FOSSA generates a ticket, by default it sets the JIRA issueType to be Task. This is one of the default issue types for new JIRA instalaltions, but your admin may have deleted/configured out this issue type or your installation could just be missing it. Check on the existing issue types in JIRA and create the Task type if it is missing.

See the JIRA help doc for more instructions.